How Can We Help?

Please check through the following, if you can't find what you are looking for, contact us

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How to Place Your Order

If searching our site by part number it may help to put spaces in between letters and numbers, e,g. FRC1780 becomes FRC 1780.

If an item shows as 'Temporarily out of stock', it is still possible to order that item. Your order will trigger our buying department to restock that item.

We recommend you purchase the relevant hard copy version of the parts catalogue for your vehicle.

Please note that part numbers do change, but we try to refer to old or superceded part numbers where possible:

 

Our Service To You

Buying from Pegasus Parts couldn't be easier. Every effort is made to ensure that products are accurately described and are fit for the purpose.

Of course our technical experience always comes in useful, so if you need some friendly help and advice, please call 00 44 (01737) 764377 or email us pegasusparts@btinternet.com

If we don't answer the phone at the time you call, we are most probably in the workshop.  Please Contact Us via the website and we will get back to you as soon as possible.

 

Shop On-Line or By Telephone

Although we firmly believe that the internet can offer a great shopping experience, we know that not everyone wants to complete their purchase online, so we offer a full telephone ordering service for people who want to pick up the phone and speak to a real person.

We also offer a number of payment options including major credit cards via PayPal.

 

Shipping

Ensuring safe delivery of your item is very important to us and every order is packed with great care. All available items are shipped worldwide by Royal Mail First Class 'Signed For' or via a tracked courier service within 5 working days of ordering.

Shipping costs vary according to the weight, dimensions and the destination. When you add a product to the shopping basket you can check the cost of delivery by choosing the country.

Larger and heavier items will be charged according to their weight, please contact us for a shipping quote.

Heavy and/or fragile items may require shipping in two separate packages to avoid parts being damaged in transit; therefore Pegasus Parts reserve the right to contact you with a more accurate quote for delivery once the items have been packed.

Orders placed Friday to Sunday are shipped on the following Monday.

The estimated mail delivery time is:

  • UK: 2-3 business days
  • Europe (EU): 4-6 business days
  • Rest of the world: 6-12 business days

The above time frames are indications only. The actual delivery time depends on the speed of the local postal services and varies from country to country. Delays may occur if parcels are held up for inspection by local custom offices (applicable to non EU residents only).

If you are located outside the European Union: Import duties, value added tax or purchase tax may or may not be charged by your country of residence. These are not included in the item price or shipping cost and are the buyer’s responsibility. If you do not know how much, if any, import tax you might have to pay please check with your local tax authorities. Some countries may have restrictions on the import of certain goods or materials. Please make sure to check the importation rules of your country before placing an order.

If you'd like to receive a quote for upgraded shipping (tracking options, shorter delivery times, etc), please send an email to: pegasusparts@btinternet.com

 

Returns

If for any reason you are unhappy with the item you have purchased, you can return it to us in a saleable condition within 7 days of receipt and we will issue a full refund or an exchange. Refunds will be credited to your original method of payment.

Please contact us with your order number for a returns form which upon receipt should be filled in and returned to us along with the parts. If the return is due to a fault with the parts you may be required to provide photographic evidence before a return will be authorised.

Once you have a returns form all returns should be packaged securely and sent to us using a recorded delivery service to the following address:

Pegasus Parts
14 Hillfield Close
Redhill
Surrey
RH1 4AR

A full postage refund will be issued for items returned due to fault.

Refunds will be processed within 7 working days or unless advised otherwise.

 

Near enough to visit?

You are most welcome to collect your order, making a saving on shipping costs; but please let us know when you are coming, as we are primarily a Mail Order company and do not have show room facilities.

To make an appointment just contact us using the online form and we can sort out a convenient day and time.

We are open for visits most week days and Saturday mornings.

If you live a long way away and fancy a short break, there are plenty of things to do and see in the area and great places to stay too - click here for ideas.

 

 

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Opening Hours

Monday to Friday

9.00 am - 5.00 pm

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